We at The Digital Spiders are committed to provide the best possible services to our customers. Apart from quality of the work, we value time, so we also ensure that you get your orders in a certain period of time.
The Digital Spiders happy to help you regarding your feedback and concerns about services purchased from us. Therefore we have “refund policy”.
In case if you are not happy with our services or have any concerns then please write to us at info@thedigitalspiders.com. Our team will be happy to resolve your concerns in 1 working day.
In the following cases you may apply for refund/Cancellation:
- Products or services bought more than once for the same URL by mistake.
- In case you change your mind to cancel your order before the service starts.
In the following cases, we have right to reject the refund Requests/Cancellations:
- If we miss the submission deadline due to clients delay/failure in providing necessary content and information on time.
- Once we start the work/service for clients then we won’t be able to refund.
- If client asks for refund in the middle or after completion of work/service done.
- If client asks for refund after receiving contents and reports of the services/work done.
- If you asks for refund due to absence of features that are not promised on service packages on our official website.
Note: we make sure that you get all the features that are given in the service packages. For example if you have ordered for “100 Directory submissions” we ensure that we keep up the order and send you detailed report for the same.
- Customized Services/work are non-refundable.
- Incase if we find a payment dispute or chargeback from a “bank” or “credit card company” your service/work will be blocked without any notice.
Note:Instead of Requesting a charge back or opening a PayPal dispute contact us for any billing issue at info@thedigitalspiders.com - Refund or cancellations are not applicable for those works/services that are offered with special discounts or on special occasions.